How to Refund Games on the Steam Store

Bought a Steam game that you don’t like or that doesn’t work? Here’s how to get a refund.

Buying PC or Mac games on Steam can be a bit of a minefield. There are some superb titles on the store, but there’s also a lot of dross. Luckily, you can get a refund of a game if a games doesn’t work or if it’s not what you expected.

However: there is a catch, to stop people just refunding games they’ve finished.

Firstly, the Steam refund process only applies to games you’ve purchased directly through the Steam store. If you bought the game from a shop or another website, even if it uses Steam, you’re out of luck. Secondly, you need to have played the game for less than two hours. Finally, you must have bought the game less than two weeks ago.

If you satisfy all these conditions, here’s how you get a refund on your Steam store game.

  1. Go to the Steam launcher (you must be in online mode).
  2. Go to “Help” at the top of the screen and click on “Steam Support”.
  3. If the game you want to refund is displayed in “recent purchases”, click on it. If not, click on “purchases” and then click on the game.
  4. Click on “it’s not what I expected”.
  5. Click on “I’d like to request a refund”.
  6. Choose the refund method, whether to your Steam Wallet or the payment method you originally used.
  7. Choose a refund reason, such as “it’s not fun”. You don’t have to fill in the notes section.
  8. Click on “submit request”.

A few hours to a few days later, your refund should be processed. Steam’s refund policy is quite generous, so please don’t abuse it. The process seems to be largely automated but we wouldn’t be surprised if Valve decided to clamp down on people who used it excessively.

For games that you’ve had for over 14 days, or that you’ve played for more than two hours, you can submit a refund request but, except in exceptional circumstances, your request will likely be denied.