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Pre-ordered a PS5 or Xbox Series X In-Store at GAME? Here’s When You Can Collect It

England goes into national lockdown again this Thursday 5th November, meaning all non-essential shops must shut. If you’ve pre-ordered a PS5 or Xbox Series X in-store at GAME, you might be wondering what to do.

Over the weekend, GAME has put out a series of tweets to reassure customers that they will still be able to collect their pre-orders. GAME stores across the country will still open on both console launch days to allow customers to collect their orders. But there’s a very specific opening time.

If you’ve pre-ordered an Xbox Series X/S in-store and have already paid a deposit on it, you’ll be able to collect it from the store you pre-ordered from on Tuesday 10th November between 8am and 2pm.

If you’ve pre-ordered a PS5 in-store, you’ll be able to collect it on Thursday 19th November between 8am and 2pm.

The stores will not be open for general customers at those times; only for collections of pre-existing orders. If you haven’t placed a pre-order, you will not be able to walk into the store to purchase a new console.

GAME stores remain open as usual until Wednesday evening (4th November), so you still have time to place a pre-order. The company has also specified that this only refers to stores in England; more advice on stores in Scotland, Wales and Northern Ireland will follow as more government guidelines are released.

GAME also state that more updates are likely to follow. So if you’re a customer with an order, keep an eye on your emails (and check your spam folder) so you don’t miss any updates.

Editor in chief // Kim's been into video games since playing Dizzy on her brother's Commodore 64 as a nipper. She'll give just about anything a go, but she's got a particular soft spot for indie adventures. If she's not gaming, she'll be building Lego, reading a thriller, watching something spooky or... asleep. She does love to sleep.